Sorry you are experiencing problems, lets get it figured out:

Note that Shipping is on-going! USA, Canada and Australia will continue to ship from Jan 26  to Feb 14th, if you have not received a tracking notice after this time frame then please submit a form :)

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Europe and Asia are enroute to fulfillment centers. 

Please check the master components list HERE before submitting missing item requests. Issues noted on the master list do not need to be submitted. 

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You can also contact us at - feel free to send images of any damage or issues, its helpful for us!